LOCAL LIGHT DELIVERY
Q: How does the payment / billing work? When am I charged for pick-up and Delivery?
A: In short, you order, we confirm, we pick up, we arrive at delivery address. We send you the invoice email, you pay via secure server, we receive notice of payment, we deliver. It's that easy. We may require a deposit based on order size that comes off your total bill. Call for details.
Q: How far in advance should I place my order?
A: We recommend 4 hours notice in advance.
Q: Will you accept last minute orders?
A: While we will try to accommodate all deliveries, we may be booked for the rest of the day, so the more notice the better. Short notice deliveries may incur a expedite charge.
Q: Are you open on holidays?
A: NO. We Believe our employees should spend time with their family.
Q: What are your delivery hours?
9 a.m. to 5 p.m. daily. Please note: WE DO NOT GUARANTEE DELIVERY TIMES BETWEEN 3pm and 8pm due to traffic and delays which are out of our control in the Clearwater Beach Area.
Q: How do I make changes to my order after it has been submitted?
A: Simply send us an email: firstname.lastname@example.org or call us during office/phone hours at 727-314-9498.
Q: When can I make changes to my order?
A: You can make online changes to your order up to 1 hours prior to the pick-up time. Changes leaving less than 1 hour prior to pick up time will incur an additional $10 processing fee.
Q: How can I re-order from a past order?
A: Simply call us to re-order. Your delivery information will be maintained from your past order but you will need to confirm your new order, delivery date and time, and pay for your new order. You may also resubmit your information using the delivery form and type "REORDER" in the special instructions box.
Q: What should I do if there is a problem with my grocery order?
A: Your satisfaction is important to us! Please let us know of any issues immediately so that we can work with you to resolve the problem as quickly as possible.